1. Introduction
CarVach AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered predictive maintenance platform.
2. Information We Collect
2.1 Vehicle Data
We collect and process the following vehicle-related information:
- Vehicle Identification Numbers (VINs)
- OBD-II diagnostic data
- Telematics data (mileage, engine performance, sensor readings)
- Maintenance history and service records
- Vehicle specifications and model information
2.2 Business Information
We collect business-related information including:
- Company name and contact information
- Fleet size and composition
- DMS integration data
- User account information
- Billing and payment information
2.3 Usage Data
We automatically collect information about how you use our platform:
- Platform usage analytics
- Feature utilization metrics
- Log files and system interactions
- Performance and error reporting data
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Service Delivery
- Analyzing vehicle data to generate predictive maintenance recommendations
- Identifying vehicles requiring maintenance attention
- Providing VIN-specific service recommendations
- Generating fleet analytics and reporting
3.2 Platform Improvement
- Improving AI algorithm accuracy and performance
- Developing new features and capabilities
- Optimizing system performance and reliability
- Conducting research and development activities
3.3 Business Operations
- Processing billing and payments
- Providing customer support
- Communicating service updates and notifications
- Ensuring compliance with legal obligations
4. Data Security
We implement comprehensive security measures to protect your data:
- Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256
- Access Controls: Strict role-based access controls limit data access to authorized personnel only
- Infrastructure Security: Cloud infrastructure with enterprise-grade security controls
- Regular Audits: Periodic security assessments and vulnerability testing
- Data Backup: Secure, encrypted backups with geographic redundancy
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
5.1 Service Providers
We may share data with trusted third-party service providers who assist in platform operations, subject to strict confidentiality agreements.
5.2 Legal Requirements
We may disclose information when required by law, court order, or to protect our rights and safety.
5.3 Business Transfers
In the event of a merger, acquisition, or asset sale, customer data may be transferred as part of the business assets.
6. Data Retention
We retain your data for as long as necessary to provide our services and comply with legal obligations:
- Active Accounts: Data is retained while your account is active
- Vehicle Data: Historical vehicle data may be retained for AI model training and improvement
- Business Records: Financial and billing records retained per legal requirements
- Anonymized Data: Anonymized data may be retained indefinitely for research purposes
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data (subject to legal obligations)
- Portability: Request export of your data in a machine-readable format
- Opt-out: Opt-out of non-essential communications
To exercise these rights, please contact us at info@carvach.com.
8. International Data Transfers
Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards and security measures are in place for all international data transfers.
9. Cookies and Tracking
Our platform uses cookies and similar technologies to:
- Maintain user sessions and authentication
- Remember user preferences and settings
- Analyze platform usage and performance
- Provide personalized user experiences
You can control cookie settings through your browser preferences.
10. Children's Privacy
Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.
11. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Providing in-platform notifications
Your continued use of our platform after changes are posted constitutes acceptance of the updated policy.
12. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
We will respond to your inquiry within 30 days of receipt.